Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

We are currently seeking a highly organized, motivated, and dynamic individual to join our team in Southaven, MS as an Office Manager. This pivotal role is responsible for ensuring the smooth operation of our office, providing administrative support, and leading office organization efforts to create a productive work environment for all employees.

Job Duties

This position is responsible for assisting the service and sales departments with day-to-day operations. Individual will be responsible for a variety of administrative tasks including:

Oversee day-to-day office operations and manage office supplies inventory.
Ensure the office is maintained in a clean and orderly manner.
Provide administrative support to management and staff as needed.
Deliver financial reporting as needed
Verify and analyze franchise performance reports
Ensure that all client communications are handled in a professional manager
Managing the team of coordinators who receive inbound calls, schedule service requests, and coordinating crews to be dispatched to jobs.
Assist in hiring office personnel and ensure employment best practices and compliance
Manage the training and development plans for office team
Oversee performance management for office team

Job Requirements

High school diploma/GED; Associate degree or Bachelor’s degree preferred
At least 1 year of management and/or supervisory experience
At least 3 year of customer service and/or office-related experience
Must be dependable, organized, efficient, and detail-oriented.
Ability to handle a hectic, fast-paced work environment with ability to multi-task.
Strong communication skills, including written, verbal, and listening.
Must be able to work as part of a team.
Must maintain a positive attitude and be willing to learn.

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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